Universal Knowledge Support Services Pty Ltd (UKSS), including Universal Minds Therapy (UMT), is committed to providing safe, respectful, transparent and professional services.
The following policies and procedures explain how we protect privacy, support child safety, respond to concerns and maintain professional standards across our services.
Privacy Policy How UKSS and UMT collect, use, store, protect and disclose personal and sensitive information.
Complaints & Feedback Policy How clients, families and other stakeholders can provide feedback, raise concerns or make a complaint.
Working with Young People Policy How UKSS and UMT support the safety, wellbeing, participation and rights of children and young people.
Child Safe Code of Conduct The standards of behaviour expected when working with children and young people.
Child Protection & Reporting Concerns Procedure How child safety concerns, disclosures and reporting obligations are managed.
Client Forms and Service Agreements Service agreements, intake forms and consent documentation are provided directly to clients as part of the commencement and onboarding process. Please contact UKSS/UMT if you require a copy of a current form or agreement.
